Adam Fortman

About Me

Hi, I'm Adam.

Experience

Skills

  • PHP
  • SQL
  • HTML&CSS
  • git
  • Communication
  • Critical thinking & problem solving

Certificates

Roles

  • Senior Training Engineer
  • WebPros
  • 07/2024 - Present

  • Continuing the duties under the Training Engineer role and adding more focus on other areas.
  • Using advanced data analytics to gauge training effectiveness, monitoring and updating OKRs, KPIS, and tying them back to ROI and business objectives.
  • Acting as a bridge between Training, Engineering, and Executive teams.
  • Rolling out training programs on a global scale, accommodating cultural differences and varied learning environments.
  • Ensuring that training-related tools, software, and e-learning modules are polished, up-to-date, and implemented with data-driven decision-making in mind.
  • Training Engineer
  • WebPros
  • 06/2022 - 07/2024

  • Core focus of development and QA oriented training objectives.
  • More formal leadership role with development work on our university platforms.
  • CTO
  • Black Chicken Host
  • 10/2017 - Present

Black Chicken Host is a small web hosting company owned by my wife. She handles the business side of the company while I manage any and all technical aspects.

  • Provide customer support mostly involving troubleshooting errors/issues of WordPress websites.
  • Plan and execute website migrations from servers running ServerPilot to servers running cPanel.
  • Manage servers at scale using ansible.
  • Utilize WHMCS to manage billing, support, and product implementation.
  • Technical Trainer
  • cPanel
  • 09/2019 - 06/2022

  • Acts as the subject matter expert for cPanel & WHM and provides ongoing training on new changes and features.
  • Develops, maintains, and delivers on-boarding training sessions for all incoming new hires.
  • Creates e-learning content, testing content, and provides end-user support for the university.cpanel.net user-base.
  • Provides ongoing, live-facilitated internal training that assists employees in continuing to build and expand their critical skillsets, as well as their understanding of company procedures.
  • Collaborates with the Lead Technical Trainer to identify training needs and priorities for the company.
  • Technical Analyst I, II
  • cPanel
  • 08/2017 - 09/2019
  • Diagnosed and troubleshot customer-reported cPanel software issues.
  • Improved existing, and created new, internal and external documentation.
  • Mentored and coached other analysts.
  • Maintained feedback score of 9.6-9.7 and averaged of over 30 responses per day.
  • Effectively filed cases with internal developers to resolve defects with our software.
  • Linux Administrator, Support Mentor
  • Liquid Web
  • 12/2013 - 08/2017
  • Handled escalations assigned by Supervisors.
  • Effectively diagnosed and troubleshooted issues reported by customers.
  • Provided shadowing and coaching for new support employees.
  • Responsible for the growth and development of new system administrators by providing feedback on their work and setting goals.
  • Developed workshops and documentation about our offerings to train our support team.

Portfolio

I've also done these.

Education

  • Computer Networks and Systems; Computer Information Systems
  • Ferris State University
  • 08/2006 - 12/2012
  • Learned the basic principles of electric circuits including voltage, current, power, resistance, series, parallel and combination circuit analysis.
  • Able to build simple LANs, perform basic configurations for routers and switches, and implement IP addressing schemes.
  • Greek Life
  • Ferris State University
  • 2007 - 2012
  • Alpha Chi Rho | President, Vice-President, Secretary, Ritual Officer, Risk Management, Social Chair, Interfraternity Council Representitive, Web Master
  • Interfraternity Council | Secretary